Whether your access request was approved or a workspace admin invited you directly, you join ComplyWise through an invitation link. This article covers accepting it, setting your password, and what to do if the link no longer works.
Before you start
- Look for the invitation email in the inbox of the address that was invited. Check spam if you don't see it.
- The invitation link is one-time: it works once, for you, and then expires. Don't forward it.
Accept the invitation
- Open the invitation email and click the link. (Your admin may also have copied the link and sent it to you directly; it works the same way.)
- A short page asks you to press Continue. This click is what uses the link: email security tools and chat apps sometimes open links on your behalf, and ComplyWise waits for a real click so the link is still yours when you arrive.
- You land on a page asking for your name and a password. Your name is shown to teammates on reviews, comments and the audit trail; if whoever invited you typed it, it is already filled in, so just confirm or correct it. Choose a strong password you don't use elsewhere.
- Confirm, and you're signed in to your workspace.
That's it: from now on you sign in with your email and password on the normal login page.
If the link is dead or expired
Invitation links are single-use and time-limited, so a link can stop working if:
- It was already used (by you, on another device or browser).
- More than 24 hours passed before you opened it.
The fix is a fresh link: ask your workspace admin to reissue the invitation. On the Team page, members who haven't finished joining show as invited, and an admin can reissue the invite from there. Reissuing sends a new email with a new link; the old link stays dead.
One important boundary: an admin can only reissue invitations for accounts that haven't been claimed yet. If you already set a password at some point, the account is yours, and you should sign in normally instead of asking for a new invite.
Troubleshooting
- "I set a password but forgot it." Use Forgot password? on the sign-in page: you'll get an email link to choose a new one. A reissued invitation cannot replace a forgotten password on a claimed account.
- "The email never arrived." Ask your admin to check the Team page: they can see whether the invitation was emailed and can copy you the link directly, or reissue it.
- "I was invited on the wrong address." Your admin can invite the correct address instead; contact them or support@complywise.io.
Related articles
- Request an account: how access requests are reviewed
- First-run onboarding: what to do after your first sign-in
- Manage your profile: name, photo, password, and notifications