You click an item in the sidebar (Legal AI, Risk Screener, or Identity) and instead of the feature you see a page saying it is not enabled for your workspace.
Why this happens
Modules are enabled per workspace. The item appears in the sidebar so you know the capability exists, but the module isn't part of your workspace's current plan, so the page tells you honestly rather than showing a broken feature.
The fix
Ask your Workspace Admin to contact the platform team at support@complywise.io and request the module. Once it is enabled for your workspace, the same sidebar item opens the real feature; no reinstall or new login is needed.
If you think it should already be enabled
- Check you are in the right workspace (the switcher in the sidebar): modules are enabled per workspace, and another workspace you belong to may have it while this one doesn't.
- Some features also need a permission on your role, and a Workspace Admin can limit which modules each member opens. If the module is enabled for the workspace but you still can't reach it, ask your Workspace Admin to check both your role and your module access on the Team page. A module granted to a role that cannot use it stays closed either way.