An AI feature refuses to run and tells you the workspace's credit pool is exhausted for the period.
Why this happens
Each workspace has a credit pool, and every successful AI response spends from it (heavier models spend more per response). When the pool is empty, AI features pause until it refills.
The fix
- Monthly pools reset automatically on the cycle date; wait for the reset or ask for a higher limit.
- Total (one-off) pools don't reset; they need a top-up.
- Workspace Admins can see the current balance and period in Workspace Settings. To raise a limit or add credits, contact support@complywise.io.
Good to know
- Failed calls never spend credits. If an AI request errors out, you'll see "No credits used"; only completed responses are charged.
- Some features, like clause search, don't use AI credits at all; the interface says so where it applies.